Hello! I'm Aidan

 I am a dedicated, thoughtful, and hard-working individual who is passionate about learning new skills. I enjoy working in a team or as an individual and love to expand my knowledge, in anything computer related. I’m very keen to learn new skills/software while on the job.

I have over 10 years of experience working as an Office Manager in both big and small businesses. I have designed and implemented new features to an existing CRM System for faster processing. I have high IT skills on both MAC and PC and I am highly imaginative and resourceful at problem-solving.

EMPLOYMENT

MAR 2018 - PRESENT​

Office, Finance, Marketing & E-commerce Manager

ECONOMY OF BRIGHTON BCREATIVE LTD, Brighton

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Office

• Providing customer support via eDesk for online orders, over the phone, and emails in outlook.

• Allocating stock for Amazon, Amazon FBA, and eBay orders.

• Creating production lists for the production department, to manufacture stock.

• Dealing with Cancellations, Replacements, and Refunds of customer orders.

• Calling/Emailing couriers for updates on customer deliveries if issues arise - providing delivery instructions.

• Signing for deliveries and checking off stock to be put away.

• Updating price changes on all platforms including Amazon UK, USA, FBA, eBay, Etsy, and two websites.

E-commerce

• Ensuring that the website is easy to use and navigate for users and that it

• has all the functions that customers need to select, order, and pay for products.

• Identifying the target market for the company’s eCommerce products. Updating prices and product information, as well as adding new products or removing old products that are no longer available.

• Serving as the go-to person and focal point for all e-commerce related queries,

• Identifying products that took increased revenue following a promotion, and then looking at how to sell more.

• Responsible for the online sales of the new e-commerce website.

Finance

• Allocate delivery stock into Sage making sure everything is correct.

• Contacting suppliers for any discrepancies. Credit notes/Stock.

• Finding invoices and joining to correct delivery notes and updating figures in Sage.

• Collating Invoices to outstanding statements to emailing confirmation that payments have been processed.

Marketing

• Photographing products in various positions, capturing the best side of the items showcasing the top features.

• Using Adobe Fireworks to edit photographs for final use.

• Upload final images to Canva to create descriptive photocards for use on Amazon, eBay, and Websites.

2007 - 2017​

E-commerce Web Designer / Sales

SURF & SKI SPORTS LTD

• Started website in 2007 and continued to maintain.

• Achieved online sales via website and eBay store.

2016 - 2017

E-commerce Web Designer

PET FOODS 4 U

• Refreshed the design and enhanced the content.

• Made website more user friendly and easier to order online.

2015 - 2017

E-commerce Web Designer

DANDYLION STYLE

• Photographed new season items and added to online store.

• Designed in-store loyalty cards.

2010 - 2015

Office / Sales Manager

STICK IT ON YOUR WALL / MUSIC AD WORLD

• Provided customer support via 2 websites, 5 marketplaces &  all social media accounts (40+ emails per day).

• Trained new staff over the Christmas holidays.

• Took on the responsibility of running the day to day operations while the owner was on vacation.

• Entrusted in my knowledge and ability to carry the business forward.

• Fulfilled customer orders via Amazon & eBay (500+ a day).

• Self-taught company stock control system.

• Researched companies & slashed costs of supplies.

EDUCATION

2010

Pearson In Practice

IT APPRENTICESHIP

Advanced Diploma

2009

Hove College

Web Design

Pass

2008

Sussex Downs College

BTEC BUSINESS

AA*

SOFTWARE / PLATFORM

PORTFOLIO